Complete FAQ
FAQ — Frequently Asked Questions
What are the delivery times?
Preparation within 24–48 business hours. Delivery in 3 to 7 business days depending on the destination. A tracking email is sent upon shipment.
How do I track my order?
A tracking link is automatically sent by email. You can also check the progress from your customer area using your order number.
What are your payment methods?
We accept Visa, Mastercard, Amex, Apple Pay and Google Pay. All transactions are encrypted and 100% secure .
Can I return an item?
Yes, you have 30 days after receipt for an exchange or refund (unused product in its packaging). Contact us before any return to obtain the label and instructions.
Are your products sustainable?
Homeva favors robust materials and designs made to last: useful, elegant and responsible accessories for a better organized home.
How to contact support?
We respond within 24 business hours. Write to us via the Contact page or by email: homevashop@gmail.com .